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Shipping Policy

This is a comprehensive Shipping & Delivery Policy that outlines the procedures and guidelines for handling orders, both domestically and internationally. Here’s a summary of the key points:

Domestic Shipping (Within India)

1.      Processing Time:

  • Orders are processed and dispatched within 6-7 business days after payment confirmation.
  • Processing times might be longer during high-demand periods or sales events.

2.      Shipping Partners:

  • The company partners with reliable courier services to ensure secure and timely delivery.

3.      Shipping Charges:

  • Shipping charges applied as per conditions explained..

4.      Order Tracking:

  • Customers receive a confirmation email with tracking details once the order is dispatched.
  • Real-time tracking is available using the provided information.

 General Shipping Information

1.      Address Accuracy:

  • Customers should ensure that their shipping address is accurate and complete to avoid delivery issues.
  • The company is not responsible for lost or delayed packages due to incorrect addresses provided by customers.

2.      Delivery Issues:

  • In the event of a lost or undelivered package, customers should contact customer support at Info@vandaus.shop.

3.      Order Changes:

  • Changes to the shipping address or order details may not be possible once the order is placed. Customers are advised to review their orders carefully before confirming.

4.      Contact Us:

  • For any questions or concerns about the shipping policy, customers can reach out to Info@vandaus.shop.

Closing Note

  • The policy concludes with a thank you message, expressing gratitude to the customers for choosing Vandaus and supporting the brand.

This policy ensures transparency in shipping processes and sets clear expectations for customers regarding order fulfillment and delivery.

Refund Policy

This Refund Policy outlines the terms and conditions for returning products and receiving refunds. Here's a breakdown of the key points:

Refund Eligibility

1.      Return Period:

  • Customers have 12 hours from the day the order was delivered to initiate a return (this applies to orders placed outside sale durations).

2.      Product Condition:

  • The product must be in its original condition, unwashed, and with all tags attached to qualify for a return.

3.      Right to Refuse Returns:

  • The company reserves the right to refuse returns if:
    • The product appears to have been used, washed, or soiled.
    • The product is damaged (unless the damage was due to the delivery process).

Refund Process

1.      Reimbursement:

  • If the return is accepted, the customer will be reimbursed only for the amount paid for the product.
  • Delivery charges will not be reimbursed unless the return is due to a manufacturing defect.
  • Refunds will be processed back to the customer's store wallet or to the original payment source within 6-7 days if the product has a manufacturing defect.
  • Teared and non-washable marks will be considered in damaged or defective pieces only.

2.      Damaged, Defective, Missing, or Wrong Products:

  • If a customer receives a damaged, defective, missing, or wrong product, they should contact the company within 24 hours at Info@vandaus.shop.

Return Limitations

  1. Maximum Returns:
  • An order can be returned a maximum of two consecutive times. This limitation prevents abuse of the return policy.

Contact Information

  • For any issues related to returns or refunds, customers are encouraged to reach out to Info@vandaus.shop.

This policy provides clear guidelines on how and when customers can return products and what they can expect in terms of refunds, ensuring a transparent and fair process for both the customer and the company.

Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase from our store, we collect the following personal information:

  • Personal Details: This includes your name, address, and email address, which are necessary to complete the transaction and deliver your purchase.
  • Browsing Information: When you browse our store, we automatically collect your computer's Internet Protocol (IP) address. This helps us understand your browser and operating system better, which can improve your experience on our site.
  • Email Marketing (if applicable): If you opt-in, we may send you emails regarding our store, new products, and updates. This is done with your permission; you can unsubscribe from these emails anytime.

SECTION 2 - CONSENT
When you provide us with personal information to:

  • Complete a transaction
  • Verify your credit card
  • Place an order
  • Arrange for a delivery
  • Return a purchase

We assume that you agree to our collection and use of this information for the specific purpose for which it was provided.
If we wish to use your personal information for a secondary reason, such as marketing, we will:

  • Ask, you directly for your explicit consent, or
  • Provide you with an option to opt out.

How Do I Withdraw My Consent?
If you change your mind after opting in, you can withdraw your consent for us to:

  • Contact you
  • Continue collecting, using, or disclosing your information

at any time by:

  • Emailing us at info@vandaus.shop
  • Contacting us directly at VANDAUS
    Please let us know how we can assist you further!

SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - DATA STORAGE AND SECURITY

Our store is hosted on Odoo, which provides us with an online e-commerce platform that enables us to sell our products and services to you.

Data Storage: Your data is stored through Odoo’s infrastructure, which includes their data storage, databases, and the Odoo application.

Security Measures: Odoo stores your data on secure servers that are protected by a firewall, ensuring your information is safeguarded against unauthorized access and potential threats.

If you have any questions about how your data is managed or protected, please feel free to reach out.

Payment:

If you choose a direct payment gateway for your purchase through Odoo, the following procedures apply to your credit card information:

1.      Data Storage and Encryption: Odoo encrypts your credit card data in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). This encryption ensures that your credit card details are protected during transmission and storage.

2.      Transaction Data Retention: Your purchase transaction data is stored only for the duration necessary to complete the transaction. After the transaction is completed, this information is deleted from Odoo's systems.

3.      Compliance with PCI-DSS: All direct payment gateways used by Odoo are compliant with PCI-DSS standards. These standards are managed by the PCI Security Standards Council, which includes major credit card brands like Visa, Mastercard, American Express, and Discover.

4.      Secure Handling: The PCI-DSS requirements are designed to ensure the secure handling of credit card information by Odoo and its service providers, safeguarding your personal and financial data from potential security risks.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform their services for us. However, certain third-party service providers, such as payment gateways and transaction processors, have their own privacy policies regarding the information we provide them for your purchase-related transactions.

  • Third-Party Privacy Policies: We recommend reviewing the privacy policies of these providers to understand how they handle your personal information.
  • Jurisdictional Considerations: Note that some providers may be located in or have facilities in jurisdictions different from your own or ours. If you engage with a third-party service provider, your information may be subject to the laws of the jurisdiction(s) where the service provider or its facilities are located. For instance, if you are in Canada and a payment gateway located in the United States processes your transaction, your information might be subject to U.S. laws, including the Patriot Act.
  • Leaving Our Site: Once you leave our website or are redirected to a third-party website or application, our Privacy Policy and Terms of Service no longer apply.

If you have any concerns or need more information about how your data is handled, please let us know.

LINKS

When you click on links on our store, you may be directed away from our site to other websites. Please be aware that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy statements of any websites you visit outside of our store.

GOOGLE ANALYTICS

Our store uses Google Analytics to gather information about our site’s visitors and their interactions with our pages. This helps us understand:

  • Who visits our site
  • Which pages are viewed
  • How users navigate through our content

Google Analytics collects data in an aggregated and anonymized manner, which aids us in improving our website and enhancing your experience.

If you have any questions about how we use these tools or how your data is handled, please feel free to reach out.

SECTION 6 - SECURITY

To safeguard your personal information, we employ reasonable precautions and adhere to industry best practices to prevent it from being:

  • Lost
  • Misused
  • Inappropriately accessed
  • Disclosed
  • Altered
  • Destroyed

If you provide us with credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is completely infallible, we:

  • Follow all PCI-DSS (Payment Card Industry Data Security Standard) requirements
  • Implement additional generally accepted industry standards

These measures are in place to ensure that your data is protected as effectively as possible. If you have any questions about our security practices, please let us know.

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SECTION 7 - COOKIES

Here is a list of cookies used on our site, including their purpose and duration. This information allows you to decide if you want to opt out of cookies or not:

  • Session_id
    • Type: Unique token
    • Duration: Sessional
    • Purpose: Allows Odoo to store information about your session, such as referrer and landing page.
  • Odoo_visit
    • Type: No data held
    • Duration: Persistent for 30 minutes from the last visit
    • Purpose: Used by our website provider’s internal stats tracker to record the number of visits.
  • Odoo_uniq
    • Type: No data held
    • Duration: Expires at midnight (relative to the visitor) of the next day
    • Purpose: Counts the number of visits to the store by a single customer.
  • Cart
    • Type: Unique token
    • Duration: Persistent for 2 weeks
    • Purpose: Stores information about the contents of your cart.
  • Secure_session_id
    • Type: Unique token
    • Duration: Sessional
    • Purpose: Used to secure your session.
  • Storefront_digest
    • Type: Unique token
    • Duration: Indefinite
    • Purpose: If the shop has a password, this cookie determines if the current visitor has access.
  • PREF
    • Type: Persistent for a very short period
    • Purpose: Set by Google, tracks who visits the store and from where.

You can manage your cookie preferences through your browser settings if you choose to opt out of cookies. If you have any questions about our use of cookies or need further assistance, please let us know.

SECTION 8 - AGE OF CONSENT

This is a typical legal disclaimer found on websites, often in the "Terms of Service" or "Terms and Conditions" section. It ensures that users who access the site are of legal age according to the laws of their state or province, or have the consent of a legal guardian. The clause is intended to protect the company from legal liabilities related to minors using their services without proper consent. It also indicates that by using the site, you agree to these terms automatically.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

This is a standard clause often found in privacy policies. Here's a breakdown of what it means:

  1. Right to Modify: The company reserves the right to change its privacy policy at any time. Users are encouraged to check the policy regularly to stay informed of any updates.
  2. Immediate Effect: Any changes made to the privacy policy will become effective immediately upon being posted on the website. This means that the new terms apply as soon as they're published.
  3. Notification of Material Changes: If there are significant changes to the privacy policy, the company commits to notifying users. This is typically done by updating the policy on the website and highlighting that changes have been made.
  4. Information Transfer in Case of Acquisition or Merger: If the company is acquired or merges with another entity, the user's information may be transferred to the new owners. This allows the new company to continue providing products and services to users.

This clause ensures transparency regarding how user data is handled, especially in the event of changes to the policy or the ownership of the company.

QUESTIONS AND CONTACT INFORMATION

This clause outlines the process for users who wish to exercise their rights concerning their personal information. Here's what it means:

  1. Access, Correct, Amend, or Delete Personal Information: Users have the right to request access to their personal data held by the company, as well as to correct, amend, or delete that data.
  2. Registering a Complaint: If users have concerns about how their personal information is being handled, they can file a complaint.
  3. Requesting More Information: Users can reach out to the company if they need more details about how their data is being used.
  4. Contact Details: To address any of the above issues, users are directed to contact the company's Privacy Compliance Officer. The contact details provided include an email address (info@vandaus.shop) and a mailing address (VANDAUS, Indore, M.P.).

This clause is an essential part of a privacy policy, ensuring that users know how to reach out regarding their personal data and understand the options available to them.

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